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Administration for all the customers Cherwell environments​
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Administration for Cherwell Asset Management (CAM)​
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Creation or Modification of Dashboards​
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Manage Service Catalog​
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Manage SLA’s​
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Update Mail Monitor Configuration​
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Update Lookup Table Data​
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Create Reports​
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Update Customer Data
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Excalibur Data Systems offers strategic advisory services to all customers.
Today, IT organizations have more data than ever before. Whether it's service ticket management,
asset tracking, budgeting, staffing, or infrastructure and platform monitoring — that data has the power to drive productivity and efficiency in every business function. We offer analytics services for organizations looking to stay up-to-date on recent trends and discover how these trends can be leveraged for smarter strategic insights.
Whether you need process improvement or are looking for the best technology to support and manage your processes, our highly skilled team of consultants are here to help. With over 2 decades of experience building solutions for customers' service management needs, the Excalibur Data Systems team can help you maximize your workflow efficiency, improve the customer experience, and ensure you get the most out of your ITSM/ESM Platform.
We offer strategic advisory, education, coaching, and assessment services focused on the effective design, implementation, and convergence of BRM as a discipline. Business Relationship
Management (BRM) aims to maintain a positive relationship with customers. The ITIL BRM process identifies the needs of existing and potential customers and ensures that appropriate services are developed to meet those needs.
Excalibur Data Systems helps organizations adopt the Knowledge-Centered Service methodology enabling professional support organizations to achieve a competitive advantage through Knowledge Management and self-service. In addition, we work with organizations to optimize and gain efficiencies when leveraging traditional Knowledge Management practices.
We work with organizations to identify and implement the appropriate KPIs that enable proactive decision making and present visually in an easy-to-understand format. We provide comprehensive KPIs and flexible dashboards and reports that highlight key accomplishments, quantify outcomes, and identify areas for improvement. You can help your service desk teams continuously optimize their service delivery and provide insights to drive better workflows.
Excalibur Data Systems' process improvement services will enable your organization to achieve greater operational efficiencies and drive additional business value. We work with customers to understand and identify opportunities for automating and streamlining processes.
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Excalibur Data Systems has a development team that can assist your organization with any integration needs. We are well versed in multiple integration methods including but not limited to, leveraging APIs, IaaS (Integration as a Service), and other methods as appropriate.
Leveraging industry best practices and the capabilities of your ITSM/ESM Platform the Excalibur Data Systems advisory team has the expertise and experience to transform and improve the efficiency of your service desk(s).
Excalibur’s Cherwell Managed Services is designed to address day-to-day administrative activities with your Cherwell CSM Platform. The service is ideal for any organization looking for a cost-effective way to manage their Cherwell CSM Platform. Click here to learn more!
We offer strategic advisory, education, coaching, and assessment services to identify opportunities for automation leveraging existing capabilities within your ITSM/ESM Platform. In addition, help you identify best-of-breed automation solutions to address your organization-specific needs.
Excalibur Data Systems offers strategic advisory, education, coaching, and assessment services focused on understanding the current level of maturity of your ITSM/ESM processes. We will assist you in building a maturity plan to meet the organizations goals.