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Administration for all the customers Cherwell environments
Administration for Cherwell Asset Management (CAM)
Creation or Modification of Dashboards
Manage Service Catalog
Manage SLA’s
Update Mail Monitor Configuration
Update Lookup Table Data
Create Reports
Update Customer Data

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Service Catalog

The Service Catalog is the foundation of any IT Service Management platform. The ability to organize and maintain this content is critical to ensuring customers can find what they need when they need it.

HaloISTM provides organizations a repository to meet this very need. HaloITSM’s flexible interface allows administrators to introduce new content or maintain what already exists – quickly and easily.

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Document the services, descriptions, and availability from the common HaloITSM interface.

Control the service visibility to your end-users via the self-service portal interfaces allowing each client to see their available services.

Organize the catalog, including services and supporting services, for ease of requesting offerings and reporting metrics.

Present the service catalog with a customer-facing view using terminology in the customer's context.

Service Catalog

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