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Configuration Management Software (CMDB)

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Configuration Management is the process that helps organizations maintain the information about, and the relationships between, enterprise assets that are critical to service delivery.  When utilized as a part of comprehensive end-to-end Service Management processes, Configuration Management can be harnessed reactively and proactively, from identifying impacted devices during a service outage to communicating about targeted devices and their dependencies during maintenance, change, or release efforts.

 

HaloITSM not only provides a way to create this content manually but to interface with third-party platforms to utilize established asset content maintained in separate systems.

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  • Specify your own asset groups and types based on your organizational needs.​

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  • Track all configuration item changes to facilitate detailed auditing.

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  • Link assets together to provide upstream and downstream dependency mapping and impact analysis.​​

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  • Leverage configuration item data to remotely connect and/or manage via utility of your choosing. 

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  • Link configuration items to other related data, such as supplier, warranty, claims, costings, contracts, recurring billing, etc.

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  • Auto-generate maintenance requests to validate data at regular intervals to ensure the accuracy of records.

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  • Link any type of document to the configuration item, such as PDF manuals, Visio room plans, detailed technical specifications, etc.

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  • Retain configuration data following decommissioning of a configuration item.​

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  • Extensive reporting capabilities available on all data captured.

Configuration Management Software

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