IT Operations’ professionals are under more pressure today than ever before as IT leaders are being thrusted to provide technology for the new normal while managing cost and efficiency — but most importantly mitigating risk while delivering. Most companies have publicly announced they will miss their financial goals and most will experience the combined impact of supply chain disruptions and dampened customer demand. 2020 looks to be the year when Artificial Intelligence (AI) is no longer optional and IT leaders will have to take AI seriously and vouch for its use in IT operations. Hear Clayton Ching, Global Head of Product and Offering Management at DRYiCE by HCL Technologies on ‘Can AI Ops help rescue businesses from COVID-19 disruption? Dealing with cost and efficiency without risk’ to examine what enterprises should do now to prepare for the aftermath of COVID-19. Key Takeaways: 1. Existing market challenges addressable by AI Ops to enable elasticity, flexibility, and simplicity in IT services consumption 2. Shortcomings in the current AI Ops approach and the solution to those shortcomings 3. Identifying automation opportunities and the risk mitigation of AI Ops implementation 4. Learning automation opportunities that can deliver cost management with a fast ROI 5. Re-evaluating Digital Workplace Strategy to enable remote experience with a personal touch

In today's environment, with increased demand for remote operations, automated remediation is more critical than ever. There are a current set of challenges with personnel being remote, and the problems get compounded exponentially. The ability to “tap the shoulder” or “conference room huddle”, while not always the most efficient, is no longer an option. DRYiCE's product iAutomate can help Managed Service Providers improve SLA performance and increase productivity through facilitated knowledge sharing and smart search. Join us on January 14th, 2PM EDT as we discuss the hot topics for MSP's in 2021! In this webinar we will cover: - Increase operational efficiency by automating mundane tasks - Better triage and faster MTTR with remediation suggestions - Shift left and handle higher ticket volumes at lower levels of support - Improve availability and performance by removing human error Our presenters: Raj Jathar, AVP Solution Engineering and Technical Sales of HCL - DRYiCE Software. Raj has over 25 years of experience in Technology and IT, in both pre- and post-sales roles in a variety of different capacities, including Technical Sales, Customer Success, Professional Services and Product Management. Prior to DRYiCE Raj was with CloudHealth Tech (VMware), SevOne (Turbonomic) and CA Inc (Broadcom). Mike Fuson of Excalibur Data Systems is a veteran of multiple ITSM toolsets. He has spent the past 20+ years working with customers to leverage their toolsets to improve their processes. He has been working with Cherwell Service Management since it’s very early days on the market. He is a Cherwell consultant and instructor and possesses every certification Cherwell Software has available, and even a few he has made up. When he isn’t working with a customer to make the Cherwell Service Management do wild and crazy things, he is coming up with his next idea to make Cherwell Service Management do wild and crazy things.

Are you an MSP? Are you looking for the right tool for you? Watch this recent #techtalk with Mike Fuson as he discusses the various ways an MSP could use a tool like iAutomate from our partners at DRYiCE. #MSP #Automation #ITSM #RPA #HCL

Listen as Mike Fuson discusses how you can improve customer satisfaction scores with a tool like iAutomate. #MSP #Automation #ITSM #RPA #HCL