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Cherwell mApps

All mApps are available for download on the Cherwell mApp Exchange

Creates new Company and Contact customer type with the Company owning the Contact records. These items are displayed with the Contact entries nested under the Company entries in the Contact Manager in Cherwell.

  • New Objects
    • Customer - Company (part of Customer group object, major object)
    • Customer - Contact (part of Customer group object, major object)
    • Customer Company Status (lookup table, includes data)
    • Customer Contact Status (lookup table, includes data)
  • Modified Objects
    • Customer Group (reference)
  • Requirements
    • Version 5 or later Content
  • Setup Tasks
    • No special setup is required after publishing the mApp. You may wish to modify other objects which use the Customer group items to take advantage of the new nested company-contact structure for reporting rollups.

Adds support for Personnel Processing activities, including On Boarding, Off Boarding, Employee Transfer, Candidate Management and Position Management

  • New Objects
    • Personnel Request (major object)
    • Position (major object)
    • Customer - Candidate (part of Customer group object, major object)
    • PositionLinksCustomer (join table)
    • PR Associated Requirement (supporting object)
    • Customer Candidate Status (lookup table, includes data)
    • EDS Generic Lookup (lookup table, includes data)
    • EDS Phase Set (lookup table, includes data)
    • Personnel Request Embedded Form (lookup table, includes data)
    • Personnel Request Status (lookup table, includes data)
    • Position Status (lookup table, includes data)
    • PR Settings (lookup table, includes data)
    • Various Automation Processes, Counters, Dashboards, Widgets, Expressions, Formats, Images, One-Steps, Searches and Stored Values
  • Modified Objects
    • Configuration Item Group (additional fields)
    • Config - Software License (additional fields, forms and modified form arrangement)
    • Config - System (additioanl fields, forms and modified form arrangement)
    • Customer Group (additional relationships)
    • Customer - Internal (additional relationships and modified form arrangement)
    • Incident (additional fields, relationships and modified form arrangement)
    • Product Category (additional data)
  • Requirements
    • Version 5 or later Content
  • Setup Tasks
    • Configure Config - Software License items to be available during on boarding and transfers
    • Configure Config - System items to be available during on boarding and transfers
    • Configure PR Settings
    • Set starting Personnel Request ID Counter
    • Set starting Position ID Counter

Exposes the job status log for the Cherwell Scheduling Server as a read-only object.

  • New Objects
    • EDS Loopback (external connection)
    • Cherwell Scheduled Job Status (supporting object, linked to TrebuchetScheduler table, exposed to Search Manager several predefined searches)
    • Cherwell Definitions (lookup table, linked to TrebuchetDefs table)
  • Requirements
    • Professional Grey Theme (included in mApp, import only)
  • Setup Tasks
    • Configure EDS Loopback External Connection to connect back to the database Cherwell is running from
      Note: If you are applying this mApp to a Cherwell SaaS system leave the settings for the external connection as they are then after publishing the mApp to you system contact Cherwell Support and have them modify the EDS Loopback external connection to connect to your Cherwell database in their environment.

Exposes the Cherwell Team Membership data as a read-only object.

  • New Objects
    • EDS Loopback (external connection)
    • Cherwell Team Member (supporting object, linked to vTeamMembers view, exposed to Search Manager several predefined searches)
    • vTeamMembers (database server object)
  • Requirements
    • Cherwell version 6.0 or newer
    • Professional Grey Theme (included in mApp, import only)
  • Setup Tasks
    • Configure EDS Loopback External Connection to connect back to the database Cherwell is running from
      Note: If you are applying this mApp to a Cherwell SaaS system leave the settings for the external connection as they are then after publishing the mApp to you system contact Cherwell Support and have them modify the EDS Loopback external connection to connect to your Cherwell database in their environment

Cherwell Global Conference Presentations - 2016

Cherwell Global Conference Presentations - 2015

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