Successful Strategic Solutions
ComAround Knowledge™ is an easy-to- use Knowledge Management and self-service tool that specializes in capturing, structuring and sharing knowledge throughout the support flow. The tool is cloud based, is KCS Verified v5, and integrates with ITSM tools thanks to ComAround Connect for faster and more efficient support.
Knowledge Centered Support (KCS) is a methodology that provides a detailed description of how support organizations should work with the knowledge base to improve support delivery, become more productive in the support organization, and increase service levels to the business. ComAround Knowledge™ has reached the highest KCS verification, KCS Verified v5, which is proof that the tool supports all eight KCS principles.
With clearly defined functions and structured article templates, you can publish, edit, and import knowledge articles quickly and easily.
Knowledge articles are automatically translated into any language with a simple click. You can also add your own translations for specific solutions.
Prepopulated with knowledge articles for standard applications, including: Windows & Mac O/S, Outlook, Office 365, Adobe, etc.
You can easily create and add video to a knowledge article by utilizing the screen recorder. With the recording tool you can capture every step of a solution. You can simultaneously record yourself to personalize the video article and make it easier to understand.
Information becomes knowledge the moment it is used. With intelligent search and dynamic lists, it is easy to find the right knowledge article for sharing or self-service.
ComAround Knowledge™ can be customized to match the organization’s brand and appearance in just a few minutes.
With our responsive design ComAround Knowledge™ automatically adapts to various screen sizes and can be easily accessed from a computer, smartphone, or tablet.
Comments, ratings, and searchable history with automatic alarms when missing or incomplete information is discovered. The tool supports “gamification” to encourage, motivate, and reward the service desk for creating valuable, searchable and relevant knowledge articles.
The service desk’s metrics improve by delivering faster and better service for the business. The statistics show key KPI’s including: the number of cases, resolution rate, and ROI.