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Powerful & Intuitive Software for IT Service Management—and Beyond… Cherwell delivers IT service management, workforce and business enablement solutions that allow IT to become a true partner to the business. Built on a modern, metadata architecture, the Cherwell platform enables IT teams to rapidly build, configure or merge new ITSM or business functionality—without touching a single line of code or living in fear of the next upgrade.

IT Service Management (ITSM) Software

Automate IT service delivery and support processes, and provide an extraordinary customer experience.

Cherwell® Service Management is a powerful, modern IT service management (ITSM) software solution that provides IT teams the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades—at a fraction of the cost and complexity associated with legacy ITSM tools.

Cherwell's codeless design architecture means your service desk can be truly "agile." Add new functionality without writing or modifying code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Why Switch to Cherwell IT Service Management Software?

  1. Reduced TCO, Better ROI
  2. Innovate Across the Business
  3. Faster Time to Value
  4. Flexible, Transparent Licensing
  5. Key ITSM Capabilities & Features

ITIL Processes

Take advantage of eleven ITIL-verified processes out of the box, so you can leverage industry best practices, reduce the cost of training and increase time-to-value.

IT Service Desk

Give your business a single point of contact for IT, and your service desk team the tools to efficiently and skillfully handle incidents, problems and questions. Restore service operations with minimal business impact, within agreed service levels and business priorities.

IT Self-Service Portal

Provide business customers with a best-in-class user interface that automates request fulfillment, reduces IT costs and overhead, and increases customer satisfaction.

ITSM Dashboards & Reporting

Take advantage of powerful reporting and highly configurable dashboards that allow you to spot trends, eliminate bottlenecks, and improve the effectiveness and efficiency of IT service delivery. Modern, Codeless Architecture - Easily configure Cherwell Service Management to support, improve, or implement new processes—no scripting or coding necessary. Cherwell’s codeless design architecture also means seamless integration with other applications and hassle-free upgrades every time.

Service Integration and Management

Service Integration and Management (SIAM) and Multi-Sourcing Service Integration (MSI) functionality is embedded within the core content of Cherwell Service Management software. Our SIAM- and MSI-based objects, dashboards, and processes help simplify multiple service provider governance and provide a single point of visibility to assess and manage the ownership and control of outsourced IT services. Configuration Management Database (CMDB) - Cherwell provides powerful discovery and inventory capabilities to populate IT asset and configuration data into the Cherwell CMDB, enabling IT organizations to better assess the risk or impact of an infrastructure change.

SaaS or On-Premises Deployment

Deploy on-premises or via the cloud, and switch any time at no charge. SaaS customers can choose to host in Cherwell's high-availability data center or the public cloud (Microsoft® Azure or Amazon® Web Services®.

IT Asset Management (ITAM) Software

Minimize software audit risk, eliminate wasteful license spending and reduce IT overhead.

Cherwell® Asset Management is an IT asset management (ITAM) tool designed for organizations seeking large reductions in software license spending, IT overhead, and software audit risk. By integrating all the data related to hardware and software inventory, application usage, license entitlements, and IT purchases, you can seamlessly track and manage IT investments from purchase to retirement—and abandon Excel spreadsheets.

With accurate, flexible, and intuitive IT asset reporting, as well as unparalleled ease of deployment and use, you'll experience rapid time-to-value that can't be achieved elsewhere.

Key IT Asset Management Capabilities


Take the guesswork out of what's installed across your network with powerful IT asset discovery and inventory reporting. Cherwell® Asset Management automatically discovers all the hardware and software installed on your Windows- and Mac OS-based desktops, laptops, and servers, and reconciles discovered applications and devices with purchasing details—so you know what's installed, who's using it, and whether it's properly licensed.

53% of organizations experienced a software audit within the last two years, with true-up costs and penalties averaging $525,000 among those found to be non-compliant. When it comes to license compliance, you can't afford to be caught asleep at the wheel. Cherwell Asset Management's world-class license management capabilities and compliance reporting enable you to monitor your license position in a proactive, automated fashion—so you can correct license deficits before you receive the software audit letter. An IT asset management system doesn't get any easier. Learn more.

If you suspect unused or underutilized software licenses are costing your organization big money, now you can prove it, with Cherwell Asset Management's powerful software usage analysis. On average, Cherwell's IT asset management customers reclaim 15-20% of their annual software budget through re-allocation of licenses, termination of maintenance fees and support costs, and renegotiation of software contracts.

Cherwell Asset Management software includes a comprehensive purchasing system that allows you to consolidate IT procurement and licensing information, and reconcile purchasing data with inventoried assets—eliminating spreadsheets once and for all, and giving you that critical link between the physical and financial aspects of your IT investments.

If you're using Microsoft Systems Center Configuration Manager to manage your hardware and software assets, chances are you're struggling to get what you need out of its native ITAM reporting capabilities. Cherwell Asset Management enables you to leverage your existing SCCM implementation and transform its raw inventory data into reliable, license-centric reports−with no SQL expertise required.

Cherwell Asset Management software is widely acclaimed for its ability to answer critical questions that help you control costs and manage risk. With customizable dashboards, limitless drill-down capabilities, and an easy-to-use filtering model, you can get the asset management information you need—while meeting the needs of every audience including IT, finance, help desk, and executive stakeholders. Accurate Software Recognition - When it comes to initiatives such as license compliance, "good enough" just doesn't cut it. Unlike other IT asset management products, Cherwell Asset Management uses a propriety software identification database to recognize the countless executables found on your network, and turns the raw data into complete and accurate reports you can rely on.

In contrast to other IT asset management solutions, Cherwell Asset Management offers a straightforward implementation that leverages your existing infrastructure and, on average, takes just hours—versus weeks or months—to deploy. You don't need to be a SQL expert to run the reports you need, or a financial professional to take advantage of its powerful purchasing functionality—nor do you need professional services to optimize your implementation.

Easily design and integrate new line-of-business solutions – no scripting or coding necessary!

The Cherwell platform is so easy to configure and customize that 70% of customers use it to solve challenges outside of IT. Thousands of custom applications have been designed and built on top of the platform, modernizing business processes and automating workflows such as employee on-boarding (HR), workplace management (Facilities), loan processing (Finance), and organizational compliance (Security). With Cherwell’s codeless design architecture, you won’t need skilled development resources or consultants to build new business applications; and unlike the competitive alternatives, the solutions you’ve created will never break when you upgrade.


Key Business Technology Platform Management Capabilities

Innovate Without Limits

If you can draw it on a whiteboard, you can build it in Cherwell. With the Cherwell Business Technology Platform, you can create new business applications and capabilities using intuitive drag-and-drop wizards—and without touching a single line of code. You won't need expensive programmers or spend months building specialized functionality; instead you can focus on creating tangible value for the business. Soon, the business will be coming to you with ideas and requests for new ways to use Cherwell.

Digitize Business Processes

Apply the IT service management model to reinvent inefficient systems and processes across the business. Replace phone calls, free-form email, walk-up requests, spreadsheets, and sticky notes as the primary means of documenting and tracking requests. Let your internal customers engage business departments the way they want—through intuitive portals and forms that trigger the automation of tasks, workflows, and request fulfillment.

Deliver Business Intelligence & Reporting - Provide lines of business with metrics and key performance indicators that enable accountability, demonstrate value to the business, and identify areas for improvement. All applications built on the Cherwell platform can be customized to deliver reporting and dashboards that guide key business decisions and further optimize the processes you've created.

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